What we shipped, and when.
Every meaningful change to Lynkist, written for the person using it rather than the person who built it. Newest first.
- ImprovedAdded
A new Dashboard: what needs you first, then how messaging is doing
The Dashboard now opens with an Action center that updates live, shows delivery and read as rates with trends, adds a delivery funnel, and walks a new workspace through its first steps.
Read more - AddedNotable
Assign chats to your team, and mark them Pending or Solved
Give a chat to a member with a right-click, see only your own chats under Mine, and move chats out of the inbox with Pending and Solved.
Read more - Added
Credit notes now appear with your invoices
When we refund or reduce a charge, the credit note appears under its invoice in Settings → Billing, with its own PDF.
Read more - AddedNotable
Team report: how fast your team answers
On Pro and Business, Reports shows each member's chats handled, first reply time, time to solve and solved chats — and every member sees My stats on the Dashboard.
Read more - ImprovedFixed
See who replied to each customer — and API messages no longer bury your chats
Every reply now shows the name of the member who sent it, and messages from the API, campaigns and integrations no longer push your customers' chats down the inbox.
Read more - AddedNotable
Website Chat: talk to your website visitors in the same inbox
Add a chat widget to your website with one line of code. Visitor chats arrive in the same inbox as WhatsApp, and the AI agent can answer them.
Read more - Added
Merge duplicate contacts — and undo a merge
Join two records of the same person into one, see possible duplicates with the reason, and undo a merge from its history.
Read more - AddedImprovedNotable
One inbox for all your numbers, and it updates the moment a message arrives
Chats from every WhatsApp number now share one live inbox. New messages, ticks and notifications appear at once, and you can see when a teammate is replying.
Read more - Added
Studio: make the ad where you send it
Turn a phone photo into an ad image in about 30 seconds, then put it straight into a WhatsApp template. Every plan gets free Studio credits each month.
Read more - Added
See your free Service messages and what your balance can send
The dashboard shows how many of Meta's 1,000 free Service messages each number has left this month, and how many messages your wallet balance can send.
Read more - Improved
A plan upgrade now takes effect as soon as you pay
Upgrading asks you to pay the difference straight away and changes your plan at once. Add-ons now show their price before you pay and renew with your plan.
Read more - Improved
Send a test message from the last step of a new campaign
The review step of a new campaign has a Test send button, so you can check the message on a real phone without saving a draft first.
Read more - Improved
Give each API key only the permissions it needs
When you create an API key, pick a preset or choose each permission yourself — and see on every key what it can reach and who created it.
Read more - Added
Archive or delete a chat from the inbox list
Clear old or junk chats out of the inbox with Archive or Delete, find them again in the Archived tab, and spot numbers that cannot receive WhatsApp.
Read more - Improved
Know before a campaign runs out of wallet balance
If your wallet cannot pay for a whole campaign, the campaign page now tells you where it will stop and how much finishes it — before you send.
Read more - Improved
The inbox now tells you which system answered a customer
Automatic replies carry a label — the chatbot's name or "AI agent" — and one Automatic replies switch stops both systems at once.
Read more - Added
A customer waiting for your team is no longer left in silence
When the AI agent hands a chat to a person, it can now send one short reminder that the message is still with your team — inside your business hours only.
Read more - AddedFixed
You can now pay a renewal that failed
A failed auto-debit used to retry itself and fail the same way. There is now a Pay now button that settles the invoice directly.
Read more - Added
The API now has a page that shows what it is doing
Your API keys, every request they made, and how much of the daily quota is left — all in one place under Integrations.
Read more - Improved
The dashboard now works on a phone
Every page reflows to a phone screen — no sideways scrolling, no controls you can only reach with a mouse.
Read more - AddedNotable
Build a chatbot by drawing it
A visual builder for the replies that don't need a person — draw the steps, connect them, and publish to a WhatsApp number.
Read more - AddedNotable
Download everything in your account
A one-click export of your whole workspace as open CSV files — the other half of self-service account deletion, and available on every plan.
Read more - AddedNotable
You can now see what we shipped, without leaving the dashboard
A ✨ button in the header tells you when something new lands, and a What's New page keeps the full history.
Read more - Security
Changing your password now signs you out everywhere else
A password change or reset immediately invalidates every other session on every other device — while keeping you signed in where you are.
Read more - AddedNotable
We now email you when a renewal payment fails
Four new emails walk you through a failed renewal — and Settings → Billing always shows exactly where your subscription stands.
Read more - ImprovedFixed
Webhooks have moved into Integrations
Webhooks are now a connector in the Integrations marketplace instead of a tab buried in Settings, with delivery history you can page through.
Read more - Fixed
“Send test” on a webhook now tells you what actually happened
Test sends are synchronous and report the real status code and response body, instead of a 200 that meant nothing.
Read more - AddedNotable
Delete your account, a team member, or a WhatsApp number yourself
Closing an account no longer means emailing support — with a 30-day grace period and a one-click reactivate if you change your mind.
Read more