Terms of Service

1. Agreement to Terms

Welcome to Lynkist. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Lynkist ("Company," "we," "us," or "our") governing your access to and use of our WhatsApp business platform services.

By accessing or using Lynkist, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our services.

2. Definitions

• Services refers to all features, functionality, content, and services provided by Lynkist through our WhatsApp business platform
• Platform refers to the Lynkist WhatsApp business communication system and related technologies
• Account refers to your registered user account with Lynkist
• Content refers to text, images, videos, documents, and other materials transmitted through our Platform
• Subscription refers to paid access to premium features and services

3. Eligibility

3.1 Age Requirement

You must be at least 18 years of age to use our Services. By using Lynkist, you represent and warrant that you meet this age requirement.

3.2 Business Use

Our Services are designed for business and professional use. You represent that you have the authority to bind any business entity on whose behalf you are using our Services.

4. Account Registration and Security

4.1 Account Creation

• You must provide accurate, current, and complete information during registration
• You must maintain and promptly update your account information
• You are responsible for maintaining the confidentiality of your account credentials
• You must have a valid WhatsApp account to use our Services

4.2 Account Security

• You are solely responsible for all activities that occur under your account
• You must immediately notify us of any unauthorized access or security breach
• We are not liable for losses arising from unauthorized use of your account
• You may not share your account credentials with others

5. WhatsApp Integration and Compliance

5.1 WhatsApp Terms

Your use of our Services through WhatsApp is subject to:

• WhatsApp's Terms of Service
• WhatsApp Business API Terms
• Meta's policies and guidelines

5.2 WhatsApp Compliance

You agree to:

• Comply with WhatsApp's Commerce Policy and Business Policy
• Not use our Services for spam or unsolicited marketing
• Respect opt-out requests from recipients
• Follow WhatsApp's messaging best practices

6. Acceptable Use Policy

6.1 Prohibited Activities

You agree NOT to:

Illegal Activities:

• Violate any applicable laws, regulations, or third-party rights
• Engage in fraudulent, deceptive, or misleading practices
• Facilitate illegal activities or transactions
• Infringe intellectual property rights

Harmful Content:

• Transmit harmful, threatening, abusive, or harassing content
• Share sexually explicit, violent, or discriminatory content
• Distribute malware, viruses, or malicious code
• Share content that promotes hatred, violence, or terrorism

Platform Abuse:

• Send spam or unsolicited bulk messages
• Scrape, harvest, or collect user data without permission
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the integrity of our Services
• Reverse engineer, decompile, or disassemble our platform
• Use bots, scripts, or automated tools without authorization

6.2 AI-Generated Content

Some features make content with AI: Studio makes images, and the AI agent, template drafts and ✨ Improve write text. AI output can be wrong or unsuitable. You must check it before you use it or send it to anyone, and you are responsible for what you use and send.

When you use Studio, you agree NOT to:

• Make images that misrepresent the product you sell — its look, size, contents, results or price
• Make images of a real, identifiable person without that person's consent
• Use logos, trademarks, characters or other material that you have no right to use
• Upload photos that you have no right to use
• Make any content that Section 6.1 does not allow

An automated content filter checks every Studio request. A blocked request costs no credits. If a workspace has many blocked requests in 24 hours, Studio pauses for that workspace for 24 hours, and our team may contact you.

Studio credits are prepaid. One credit is worth ₹1 of Studio value, before tax. Credits for an image that fails, is blocked or takes too long return to your Studio wallet. Free monthly credits end with the month in which they were given. Lynkist does not claim ownership of the images you make in Studio; the prompts and photos you give are your content under Section 8.2.

7. Subscription and Payment Terms

7.1 Subscription Plans

• We offer various subscription tiers with different features
• Pricing and features are subject to change with notice
• All fees are in INR unless otherwise stated

7.2 Billing

• Subscriptions are billed in advance on a recurring basis (monthly, quarterly, or annually)
• You authorize us to charge your payment method automatically
• You must provide current, complete, and accurate billing information
• You are responsible for all applicable taxes
• A payment gateway fee, plus applicable taxes, is added to each WhatsApp credit top-up. The rate and the amount are shown before you pay

7.3 Refunds

Refunds are governed by our Refund Policy, which is incorporated into these Terms by reference. Payment gateway fees and other transaction charges are non-refundable, on plan payments and on wallet top-ups.

8. Intellectual Property Rights

8.1 Our Property

• Lynkist owns all rights, title, and interest in the Platform and Services
• Our trademarks, logos, and brand features are protected intellectual property
• You may not use our intellectual property without written permission
• These Terms do not grant you any ownership rights in our Platform

8.2 Your Content

• You retain ownership of content you submit through our Services
• You grant us a worldwide, non-exclusive, royalty-free license to use, store, display, reproduce, and distribute your content for the purpose of providing our Services
• You represent that you have all necessary rights to grant this license
• You are solely responsible for your content

9. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Service Availability and Modifications

10.1 Service Availability

• We strive for high availability but do not guarantee uninterrupted access
• Services may be unavailable due to maintenance, updates, or technical issues
• WhatsApp platform changes may affect our Services

10.2 No Warranty

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• We are not liable for loss of profits, revenue, data, or business opportunities
• Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim

12. Indemnification

You agree to indemnify, defend, and hold harmless Lynkist, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your content or conduct

13. Term and Termination

13.1 Termination by Us

We may suspend or terminate your access immediately, without notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Conduct that harms our business or reputation
• Any reason at our sole discretion

13.2 Effect of Termination

Upon termination:

• Your right to use our Services ceases immediately
• We may delete your account and data after a retention period
• Sections that by nature should survive (including liability limitations, indemnification, and dispute resolution) remain in effect

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

14.2 Jurisdiction

Any disputes shall be brought in the courts of Pune, Maharashtra, India, and you consent to personal jurisdiction there.

15. Contact Information

For questions about these Terms, please contact us:

16. Acknowledgment

BY USING LYNKIST, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.