Refund and Cancellation Policy

1. Overview

At Lynkist, we strive to provide excellent service through our WhatsApp business platform. This Refund and Cancellation Policy outlines the terms and conditions for refunds, cancellations, and related matters. Please read this policy carefully before making any purchase or subscribing to our services.

2. Scope of Policy

This policy applies to all services, subscriptions, and products offered through the Lynkist WhatsApp business platform.

3. Subscription Services

3.1 Subscription Plans

Lynkist offers various subscription plans with different features and billing cycles (monthly, quarterly, annually).

3.2 Free Trial Period

If applicable, we may offer a free trial period for new users:

• You can cancel anytime during the trial period without being charged
• To avoid charges, cancellation must be completed at least 24 hours before the trial period ends
• Only one free trial per user/business is permitted

3.3 Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting us via WhatsApp:

• Cancellations take effect at the end of the current billing period
• You will continue to have access to paid features until the end of your billing period
• No refunds will be provided for the unused portion of your current subscription period
• Upon cancellation, your data will be retained for 30 days before permanent deletion

3.4 Subscription Refunds

Monthly Subscriptions: No refunds are provided for monthly subscriptions once the billing period has started

Quarterly/Annual Subscriptions: Refunds may be provided within 7 days of purchase if no significant usage of services has occurred

Refund eligibility is determined on a case-by-case basis

Promotional or discounted subscriptions are non-refundable

4. One-Time Purchases and Services

4.1 Digital Products and Services

One-time purchases of digital products or services are generally non-refundable once delivered

Refunds may be considered within 48 hours of purchase if:

• The service was not delivered as described
• Technical issues prevented service delivery
• You did not receive access to the purchased service

4.2 Custom Services

Custom development, consulting, or specialized services may have different refund terms

These terms will be specified in your service agreement

Refunds for custom services are evaluated based on work completed and deliverables provided

4.3 Wallet Top-Ups and Payment Gateway Fees

A payment gateway fee is added to each WhatsApp credit top-up. The rate and the amount are shown before you pay, and the fee appears as a separate line on your tax invoice. The fee is not wallet credit.

Payment gateway fees and other transaction charges are non-refundable. This applies to plan payments and to wallet top-ups, including when the plan payment or the top-up itself is refunded.

5. Refund Eligibility Criteria

5.1 Service Issues

Refunds may be approved in the following situations:

• Significant technical problems that prevent you from using our services
• Services not delivered as advertised
• Duplicate charges or billing errors
• Unauthorized charges on your account

5.2 Ineligibility for Refunds

Refunds will NOT be provided in the following cases:

• Change of mind after the refund eligibility period
• Failure to use the service or features
• Violation of our Terms of Service resulting in account termination
• Requests made after the specified refund period
• Services that have been substantially used
• Third-party service failures beyond our control (including WhatsApp platform issues)

6. Refund Request Process

6.1 How to Request a Refund

To request a refund, please contact us via:

• WhatsApp: +91-9405300033
• Email: support@lynkist.io

6.2 Required Information

When requesting a refund, please provide:

• Full name and registered WhatsApp number
• Transaction ID or order number
• Date of purchase
• Reason for refund request
• Supporting documentation (screenshots, error messages, etc.)

6.3 Processing Time

Refund requests are reviewed within 5-7 business days

Approved refunds are processed within 7-10 business days

Refunds are issued to the original payment method

Additional time may be required by your bank or payment provider to reflect the refund

7. Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

8. Acknowledgment

By using Lynkist services, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy.

Note: This policy should be read in conjunction with our Terms of Service and Privacy Policy.