Frequently asked questions
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What is WhatsApp Business API?+
WhatsApp Business API is a programmatic interface to WhatsApp built for medium and large businesses. It enables sending notifications, running campaigns, and operating customer support at scale — features the consumer WhatsApp app and even the Business app do not provide.
How does the embedded signup process work?+
Embedded signup lets you connect your WhatsApp Business account inside Lynkist via Facebook Login. The flow covers phone number registration and API setup, so a team whose Facebook Business is already verified can be sending the same day. If your Facebook Business has never been verified, Meta runs that verification separately in Business Manager and typically takes 2–5 business days.
Can I integrate Lynkist with my existing CRM or store?+
Shopify has a native connector: a new order creates or updates the contact and sends your approved order-confirmation template, and WhatsApp delivery status is posted back to the Shopify order timeline. For everything else, Lynkist exposes a REST API for contacts, templates, messages, media and campaigns, plus signed webhooks across 24 event types (delivery, reads, inbound replies, campaign lifecycle) — enough to wire up most CRMs and storefronts yourself.
Which messaging platforms do you support?+
WhatsApp only. Facebook Messenger, Instagram Direct and other channels are planned, and SMS fallback is being scoped, but none of them is available today.
Is there a free trial?+
Every plan starts with a 14-day free trial, and starting one asks for no payment method at all — no card, no UPI AutoPay, nothing to authorise. You get that plan’s full feature set for the whole trial. A couple of days before it ends we’ll ask how you’d like to pay; if you decide not to continue, the workspace simply pauses and nothing is deleted.
How are messages priced?+
WhatsApp charges per conversation, and Lynkist passes that through at cost — 0% markup, on every plan. Those charges draw down a prepaid wallet, and the per-category rates are shown on the wallet page. Separately, you pay a flat monthly plan for the platform itself; each tier includes a set number of seats rather than charging per seat.
How secure is my customer data?+
Every workspace gets its own isolated database schema, so your data is never co-mingled with another customer’s. All traffic is served over TLS, and storage volumes are encrypted at rest by the cloud provider. Sensitive actions are recorded in an audit log you can read in Settings. We never sell your data, and we share it only with the subprocessors needed to deliver messages — Meta and our WhatsApp Business Solution Provider — as set out in the Privacy Policy.
Where is my data stored?+
Lynkist runs on managed Kubernetes in Oracle Cloud. Public traffic terminates TLS at the load balancer, and the database and cache are reachable only from inside the cluster. Region selection and data residency options are on the roadmap. For full details see the Privacy Policy and the Security page.
Why is my account locked, and how do I unlock it?+
For your security, we lock an account after 3 consecutive failed sign-in attempts to stop someone guessing your password. To unlock it, go to the sign-in page and choose "Unlock with phone OTP" — we send a one-time code to the phone number registered on your account, and entering it re-opens the account. Resetting your password from "Forgot password?" also unlocks it. A correct sign-in then clears the counter.
How do I delete my account and data?+
You can schedule account deletion from Settings, or follow the steps at /account-deletion. Your subscription is cancelled at the end of the current period, and there is then a 30-day grace period during which signing in restores the workspace. After that your workspace data is permanently erased. Invoices are kept for as long as tax and accounting law requires — everything else goes.