Frequently asked questions

WhatsApp Business API is a programmatic interface to WhatsApp built for medium and large businesses. It enables sending notifications, running campaigns, and operating customer support at scale — features the consumer WhatsApp app and even the Business app do not provide.

Embedded signup lets you connect your WhatsApp Business account inside Lynkist via Facebook Login. The flow covers phone number registration and API setup, so a team whose Facebook Business is already verified can be sending the same day. If your Facebook Business has never been verified, Meta runs that verification separately in Business Manager and typically takes 2–5 business days.

Shopify has a native connector: a new order creates or updates the contact and sends your approved order-confirmation template, and WhatsApp delivery status is posted back to the Shopify order timeline. For everything else, Lynkist exposes a REST API for contacts, templates, messages, media and campaigns, plus signed webhooks across 26 event types (delivery, reads, inbound replies, campaign lifecycle) — enough to wire up most CRMs and storefronts yourself.

WhatsApp and live chat on your website. Both land in the same inbox, and the AI agent answers on both. Facebook Messenger, Instagram Direct and other channels are planned, and SMS fallback is being scoped, but none of them is available today.

Every plan starts with a 14-day free trial, and starting one asks for no payment method at all — no card, no UPI AutoPay, nothing to authorise. You get that plan’s full feature set for the whole trial. A couple of days before it ends we’ll ask how you’d like to pay; if you decide not to continue, the workspace simply pauses and nothing is deleted.

WhatsApp charges per message, and Lynkist passes that through at cost — 0% markup, on every plan. Those charges draw down a prepaid wallet, and the per-category rates are shown on the wallet page. Separately, you pay a flat monthly plan for the platform itself; each tier includes a set number of seats rather than charging per seat.

Every workspace gets its own isolated database schema, so your data is never co-mingled with another customer’s. All traffic is served over TLS, and storage volumes are encrypted at rest by the cloud provider. Sensitive actions are recorded in an audit log you can read in Settings. We never sell your data. We share it only with the subprocessors that run the service — Meta and our WhatsApp Business Solution Provider to deliver messages, our cloud host, and the AI providers behind the AI agent, ✨ Improve and Studio, only when you use those features, and Google for analytics and ad measurement, only if you allow those cookies — as listed in the Privacy Policy.

Lynkist runs on managed Kubernetes in Oracle Cloud. Public traffic terminates TLS at the load balancer, and the database and cache are reachable only from inside the cluster. Region selection and data residency options are on the roadmap. For full details see the Privacy Policy and the Security page.

For your security, we lock an account after 3 consecutive failed sign-in attempts to stop someone guessing your password. To unlock it, go to the sign-in page and choose "Unlock with phone OTP" — we send a one-time code to the phone number registered on your account, and entering it re-opens the account. Resetting your password from "Forgot password?" also unlocks it. A correct sign-in then clears the counter.

You can schedule account deletion from Settings, or follow the steps at /account-deletion. Your subscription is cancelled at the end of the current period, and there is then a 30-day grace period during which signing in restores the workspace. After that your workspace data is permanently erased. Invoices are kept for as long as tax and accounting law requires — everything else goes.

One credit is worth ₹1, before GST. Quick costs 10 credits for 2 images, Edit 15 credits for 1 image, and Product Shot 30 credits for 1 image. You see the price on the Generate button before you click. Studio credits are separate from the WhatsApp credit that pays for messages.

You get the credits back. If an image fails, is blocked by the content filter or takes too long, its credits return to your Studio wallet automatically. If one of the two Quick images fails, you pay only for the one you got.

No. Each plan gives free Studio credits every month — Starter 20, Pro 60, Business 200, and 10 during a free trial — and the next month’s credits replace what is left. They are spent before paid credits. Credits you top up do not expire with the month.

Yes. They are stored privately for your workspace and shown only to signed-in members: your own images to you, and every image to admins. They are never behind a public link. Your account data export includes them, and deleting your account deletes them. To make an image, the prompt and photos you give are sent to our AI image provider.

Not in Quick and Edit: AI image models often misspell words, so these options make images with no text. Write the offer or greeting in the template message, and use the image as its header. Product Shot styles often add a short headline about the product.