Team report: how fast your team answers
On Pro and Business, Reports shows each member's chats handled, first reply time, time to solve and solved chats — and every member sees My stats on the Dashboard.
How long do customers wait for a reply? Who is carrying the inbox? Until now the dashboard counted messages, not the work behind them.
Reports
On the Pro and Business plans, admins and managers have Reports in the sidebar, for the last 7, 30 or 90 days, for one channel or all of them:
- Chats handled, first reply, time to solve, solved and waiting now for the team;
- chats handled per day for your busiest members;
- a table of every member, and how many chats the AI agent answered with no person needed.
Times are medians, so one chat left over a weekend does not make the whole week look slow.
My stats
Every member on those plans sees My stats on the Dashboard: their own chats handled, first reply, solved chats and open chats, for the last 7 days.
The numbers start on the day Lynkist began recording who answers each chat; the report shows that date. See Analytics & Dashboard.