Activate, retain, and expand on WhatsApp
Email gets ignored. WhatsApp gets read. Drive onboarding completion, rescue failed payments, nudge renewals, and run lightweight support — all programmatically, all in your customers’ favourite app. Built API-first so it drops into your product, not just your marketing stack.
- Developer-first REST API
- Webhooks for every event
- Trigger from your own events
The full lifecycle, on the channel people read
From the first login to the renewal invoice, move the moments that drive activation and retention out of the inbox and into WhatsApp.
Onboarding & activation
Guide new users to their aha moment with step-by-step nudges triggered by in-product milestones — not generic day-1, day-3 email drips.
Failed-payment recovery
Stripe webhook fires, Lynkist messages instantly with a one-tap update-card link. Recover involuntary churn before the subscription lapses.
Renewal & trial reminders
Trial ending, plan renewing, usage limit approaching — send timely, personalised reminders that actually get seen and acted on.
Feature adoption nudges
Spot users who haven’t tried a key feature and send a contextual prompt with a deep link straight to it. Turn dormant accounts into power users.
Lightweight support
Inbound questions land in a shared inbox with assignment, canned replies, and notes — so a small team can support a big user base.
API-first by design
Idempotency keys, signed webhooks, cursor pagination, and a documented OpenAPI spec. Fire messages from your backend in a few lines.
Lifecycle automations, triggered by your product
Wire your own events to WhatsApp via the API or webhooks. Each of these is a few lines of code away.
Nudge the stalled onboarding
Trigger · signed up, no project created in 24h
Rescue the failed payment
Trigger · Stripe invoice.payment_failed
Remind before the trial ends
Trigger · 2 days before trial expiry
Drive adoption of a key feature
Trigger · active 14 days, never used Automations
90%+
WhatsApp open rate vs ~20% on lifecycle email
~2×
Onboarding completion lift with timely nudges
mins
From Stripe webhook to recovery message
Frequently asked
Can I trigger messages from my own backend events?+
Absolutely — that’s the core of Lynkist for SaaS. Call our REST API from your code, or have us subscribe to your webhooks. Most teams wire up Stripe, their own product events, and a CRM in an afternoon.
Is WhatsApp a fit for transactional product notifications?+
Yes. Utility templates cover transactional cases — payment failures, security alerts, renewal notices — and can be sent without the user opening a conversation window first. Marketing-style nudges use marketing templates and respect opt-in.
How does pricing work for high message volumes?+
Lynkist charges a flat platform subscription; WhatsApp’s per-conversation pricing is passed through transparently with no markup. As you scale, you only pay Meta’s conversation rate plus your plan.
Can support replies route to my team?+
Yes. Inbound replies land in a shared inbox with assignment rules, canned responses, internal notes, and the 24-hour session window surfaced so agents always know their reply options.
Put your lifecycle on the channel that gets read
Spin up a sandbox tenant, fire a message from the API, and wire your first Stripe recovery flow today.