Product Catalog

A catalog lets you showcase and sell your products right inside WhatsApp. Customers browse product cards — image, price, description — send an enquiry, and (if you enable it) add items to a cart and place an order, all without leaving the chat.

You can build your catalog directly in Lynkist — no Facebook Commerce Manager required — or connect an existing Meta catalog if you already have one.

Creating your catalog

Open Catalog. If you don't have one yet, you'll see two options:

• Create your catalog in Lynkist — give it a name and you're done. Add and manage products right here.
• Connect an existing Meta catalog — link a catalog you already maintain in Meta Commerce Manager.

Once created, the catalog workspace opens with two tabs: Products and Settings.

Adding products

On the Products tab, choose Add product and fill in:

• Image URL — a link to the product photo (e.g. https://…/product.jpg).
• Product name — e.g. Classic White Sneakers.
• SKU / Retailer ID — your own product identifier, e.g. SNEAKER-001. Keep these unique and stable; they're how a product is referenced everywhere.
• Price and Currency — e.g. 15000 and INR.
• Sale price (optional) — a discounted price shown alongside the original.
• Description (optional) — a short line customers read on the product card.

Storefront & cart settings

The Settings tab controls how the catalog behaves on your WhatsApp number. These apply to your business number and take effect immediately:

• Show catalog storefront — displays the storefront icon so customers can browse your whole catalog inside the chat. Off by default — turn it on when you're ready to let people browse.
• Cart & orders — lets customers add products to a cart and send you an order in one message.

Sharing products in conversations

Once you have products, you can send them where the conversation already is:

• From the shared inbox — reply to “do you have this?” with the exact product card instead of a link. You can send a single product, a multi-product list, or the full catalog message.
• In campaigns — attach a product or a product list to a broadcast so a promotion arrives as something the customer can act on immediately.

Keeping it in sync

If you connect a store through Integrations, your catalog can stay current as products, prices, and stock change — so you're not re-uploading by hand.

Next steps