Billing & Wallet

Lynkist billing has two parts, and keeping them straight saves a lot of confusion:

1. Subscription — a recurring plan that unlocks platform features and seat/usage limits.
2. Wallet — a prepaid balance that pays the per-message cost of the WhatsApp messages you actually send.

Your subscription is what you pay Lynkist for the software. Your wallet is what funds Meta's messaging charges. You need both to send at scale.

Your free trial

Every workspace starts on a 14-day free trial of the plan you picked when you signed up. Starting one asks for no payment method at all — no card, no UPI AutoPay, nothing to authorise. You get that plan's full feature set for the whole trial.

A banner at the top of the app counts the days down. Around day 12 we ask how you would like to pay, and you can set that up any time before the trial ends.

If the trial ends without payment

Your workspace is paused, not deleted. Nothing is removed — ever. You can still sign in and read everything: your contacts, chats, templates and campaigns stay exactly as you left them. What stops is sending WhatsApp messages.

Choose a plan whenever you are ready and the workspace picks up where it left off. There is no deadline on that, and no data is lost while you decide.

Subscription

Settings → Billing shows your current subscription and the available plans.

Picking or changing a plan

If you see No active subscription, sending is paused until you choose one — select a plan to start again. Plans differ in features and limits (seats, bulk import/export, custom fields, message volume), and one is usually marked Popular. Your active plan is labelled Current. You can move between plans from this page.

If a renewal payment fails

We retry automatically over the next two days and email you about it. If the payment still fails, your workspace is paused until you pay — your data is kept. If your auto-pay itself is the problem — a revoked mandate, an expired card, a bank that keeps declining — those retries will keep failing the same way, so the banner offers a Pay now button. That takes a fresh payment by any method and settles the outstanding invoice straight away.

Billing history

The Billing History section lists your past charges with the period start and a downloadable invoice for each. Use these for your own accounting and reconciliation.

Cancelling

If you choose Cancel Subscription, the plan is cancelled at the end of the current period — not immediately. You keep access until the period ends (you'll see a cancellation scheduled notice), and you can Keep Subscription any time before then to reverse it.

Wallet

Settings → Wallet shows your prepaid balance and your spending. Meta bills WhatsApp messages one by one, and the wallet is what those charges draw down.

What costs money — and what doesn't

• Template messages are billed at WhatsApp's per-category rates (marketing, utility, authentication) for the recipient's country. The per-message rates are on the wallet page.
• Replies inside the 24-hour window (Service messages) — since 1 October 2026 Meta includes 1,000 free Service messages per business number each month. After that, each Service message is charged at the same rate as Utility and Authentication for the recipient's country.
• A Utility template is charged even inside an open 24-hour window (since 1 October 2026). The 1,000 free Service messages do not cover Utility templates.
• A message Meta marks as not billable (for example a reply to a click-to-WhatsApp ad) is free. We charge only what Meta reports as billable.

Reserved credit

When you send a message that can cost money, we reserve its price from your wallet at once, and settle it when Meta reports the delivery — usually within seconds. If Meta says the message was free, or it could not be sent, the reserved amount comes straight back.

This is why the wallet page can show "₹2.40 reserved for messages being delivered". The balance you see is what the next message can use. Reserving stops a busy inbox and a running campaign from both spending the same last rupee.

Topping up

Choose an amount (whole rupees) under Settings → Wallet → Add credit. Before you pay, the dialog shows the wallet credit, the GST, the payment gateway fee and the total — for example ₹1,000 credit + ₹180 GST + ₹23.60 fee + ₹4.25 GST on the fee = ₹1,207.85. You get the full amount you chose as credit; GST and the fee are added on top. A business outside India pays no GST, but pays the fee.

The payment gateway fee applies to WhatsApp credit top-ups only. It does not apply to plans or Studio credits, and it is not refunded. Message rates stay at 0% markup.

Every top-up comes with a GST tax invoice. It appears under Top-ups and invoices on the wallet page a moment after the payment, with a PDF download. The invoice uses the GSTIN and address in your billing profile, so add your GSTIN there before you top up if you want to claim the input credit.

Each top-up also appears in the wallet ledger, and every charge appears as a debit, so the transactions list is a full audit trail. You can review spend by category and over the last 30 days.

How the two work together on a campaign

1. Your subscription must be active and within its limits to run the campaign at all.
2. Each template message the campaign sends is billed against your wallet.
3. Replies that come back are free. Your responses inside the 24-hour window use Meta's 1,000 free Service messages per business number each month; after that, each one is charged at the Service rate (the same as Utility).

Next steps