Billing & Wallet
Understand how Lynkist charges — your subscription plan plus a prepaid wallet for WhatsApp conversation costs, invoices, top-ups, and cancellation.
Lynkist billing has two parts, and keeping them straight saves a lot of confusion:
- Subscription — a recurring plan that unlocks platform features and seat/usage limits.
- Wallet — a prepaid balance that pays the per-message cost of the WhatsApp conversations you actually send.
Your subscription is what you pay Lynkist for the software. Your wallet is what funds Meta's messaging charges. You need both to send at scale.
Your free trial
Every workspace starts on a 14-day free trial of the plan you picked when you signed up. Starting one asks for no payment method at all — no card, no UPI AutoPay, nothing to authorise. You get that plan's full feature set for the whole trial.
A banner at the top of the app counts the days down. Around day 12 we ask how you would like to pay, and you can set that up any time before the trial ends.
If the trial ends without payment
Your workspace is paused, not deleted. Nothing is removed — ever. You can still sign in and read everything: your contacts, chats, templates and campaigns stay exactly as you left them. What stops is sending WhatsApp messages.
Choose a plan whenever you are ready and the workspace picks up where it left off. There is no deadline on that, and no data is lost while you decide.
A paused workspace is never charged and never deleted. If you decide Lynkist is not for you, doing nothing is a complete and safe answer.
Subscription
Settings → Billing shows your current subscription and the available plans.
Picking or changing a plan
If you see No active subscription, sending is paused until you choose one — select a plan to start again. Plans differ in features and limits (seats, bulk import/export, custom fields, message volume), and one is usually marked Popular. Your active plan is labelled Current. You can move between plans from this page.
If a renewal payment fails
We retry automatically over the next few days and email you each time. If your auto-pay itself is the problem — a revoked mandate, an expired card, a bank that keeps declining — those retries will keep failing the same way, so the banner offers a Pay now button. That takes a fresh payment by any method and settles the outstanding invoice straight away.
Billing history
The Billing History section lists your past charges with the period start and a downloadable invoice for each. Use these for your own accounting and reconciliation.
Cancelling
If you choose Cancel Subscription, the plan is cancelled at the end of the current period — not immediately. You keep access until the period ends (you'll see a cancellation scheduled notice), and you can Keep Subscription any time before then to reverse it.
Cancellation is cancel-at-period-end by design — you don't lose paid-for time. Nothing is deleted or archived when you cancel; you simply stop renewing.
Wallet
Settings → Wallet shows your prepaid balance and your spending. WhatsApp bills by conversation, and the wallet is what those charges draw down.
What costs money — and what doesn't
- Service and in-session messages are free. When a customer messages you, the 24-hour window replies don't draw from your wallet.
- Template-initiated conversations are billed at WhatsApp's per-category rates (marketing, utility, authentication). The per-message rates are shown right on the wallet page.
This is why reaching out (templates/campaigns) costs money but answering (the inbox, within the window) doesn't.
Topping up
Add funds to keep sending. Each top-up appears in the wallet ledger as topped up, and every charge appears as a debit, so the transactions list is a full audit trail. You can review spend by category and over the last 30 days.
Keep enough wallet balance ahead of a large campaign. If the balance runs out mid-send, billed conversations can fail to go out. Check both your plan usage (on the dashboard) and your wallet balance before a big push.
How the two work together on a campaign
- Your subscription must be active and within its limits to run the campaign at all.
- Each templated conversation the campaign starts is billed against your wallet.
- Any replies that come back, and your responses inside the 24-hour window, are free.